Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my Google Store order arrive?
Shipping times vary based on your location and the delivery method selected at checkout. You can track your package's progress through the order history page in your account.
What is the return policy for Google hardware?
Most items can be returned within 15 calendar days after the day you receive them. For Nest thermostats and certain other products, the window may extend to 30 days.
Does Google offer international shipping?
Google Store currently only ships to addresses within the same country where the store is based. You must use the specific regional store site for the country where you want the items delivered.
How can I check the status of my warranty?
You can check your device's warranty status and coverage details by visiting the Google Store 'Orders' page or the dedicated Google Hardware Warranty center.
What payment methods are accepted?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. You may also use Google Pay or apply for Google Store Financing on eligible purchases.
How do I cancel a recently placed order?
You can cancel an order within a short window after placing it. Navigate to your Order History; if the 'Cancel' button is still visible, you can stop the shipment immediately.