Returns & Exchanges
At Google, we want you to be fully satisfied with your purchase. If you are not happy with your device or accessory, you can return it within 15 calendar days of receiving it for a full refund.
Initiate your return
Visit your Google Store order history, select the items you wish to return, and click 'Return' to generate a return authorization.
Prepare the package
Place the item in its original packaging with all included accessories and manuals, then securely seal the box.
Attach the label
Print the prepaid shipping label provided in your email and affix it to the outside of your package, ensuring any old labels are removed.
Ship and track
Drop off your package at the designated carrier location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing